FAQ

ORDER PROCESSING
All orders received by 11am CST will be processed the same day.

SHIPPING
Free shipping on domestic orders.
For international orders please email us via our contact us page.

RETURNS AND EXCHANGES
We want you to be completely happy with your purchase. If you are not satisfied, please return or exchange your unused item in original packaging within 30 days of purchasing. Original packaging includes product with no signs of wear, hang tag, dust bag, and invoice. We reserve the right to refuse items that do not meet the mentioned conditions.
Please note: All items on sale are sold as is and not eligible to be returned or exchanged.

Online
Returns are welcome, but a $10 shipping and restocking fee will be deducted from the original order.
No exchanges are offered online at this time, however, we’re happy to help you select a new bag. Please reach out to hello@esperossoho.com with your order number for a UPS return label. We will process the return as quickly as possible.
To avoid the shipping and restocking fee, stop by our retail store to process your return/exchange. If you would like to ship your return with a different carrier, please ship with a tracking number and insure your package. Please reach out to us for the return shipping address. The shipping and restocking fee is waived when shipping via your own method.
Please note: All items on sale are sold as is and not eligible to be returned or exchanged.

In-store
Returns are accepted in-store within 30 days from purchase with receipt.
If receipt is not present, we must be able to locate the record to continue with your return/exchange.
Please note: All items on sale are sold as is and not eligible to be returned or exchanged.

WARRANTY
Manufacturing defects are assessed on a case by case basis. At our discretion, we may replace the bag.
Warranty excludes wear and tear damages done by customer including stains and scratches. Our handbags are handcrafted with vegetable tanned leather without a synthetic seal. This means that each skin is unique and possesses variations in color and texture that are susceptible to scratching. Please visit our Leather Care page to learn more about how to protect your bag.

We're happy to answer any other questions! Send us an email to hello@esperossoho.com.